Shipping policy
At Delverona, we are committed to providing a clear and reliable shipping experience. This Shipping Policy explains our order processing times, delivery estimates, shipping fees, tracking information, and other important details about our shipping process.
Shipping Areas
Delverona ships to eligible destinations available during checkout.
Shipping availability may vary depending on the destination, local regulations, carrier coverage, and other delivery conditions.
If a destination is not available during checkout, we are currently unable to provide shipping service to that location.
Order Processing Time
Orders are processed after payment has been successfully confirmed.
Processing Time: 1–3 business days
During the processing period, we verify order information, prepare products, and arrange shipment.
Orders placed on weekends or public holidays will begin processing on the next available business day.
Processing times may be affected by factors such as order volume, product availability, or other operational conditions.
Delivery Time
After your order has been processed and shipped, the estimated delivery time is:
Estimated Delivery Time: 7–15 business days after shipment
Delivery times may vary depending on:
- Destination country or region
- Customs procedures
- Carrier transportation conditions
- Weather conditions
- Other unexpected delays
Please note that estimated delivery times are provided as a reference and are not guaranteed delivery dates.
Shipping Fees
Shipping Fee: $12.99
Free Shipping: Orders over $39.99
Applicable shipping fees and available shipping methods will be displayed during checkout before payment is completed.
Order Tracking
Once your order has been shipped, a tracking number will be sent to the email address provided during checkout.
Please allow some time for tracking information to become active after shipment.
Customers can use the tracking information to follow the progress of their delivery.
Shipping Address Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you need to update your shipping address, please contact our customer service team as soon as possible after placing your order.
We cannot guarantee address changes after an order has entered the shipping process.
Delays and Exceptions
While we work to ensure timely delivery, unexpected delays may occur due to circumstances outside our control, including:
- Carrier delays
- Customs processing
- Weather conditions
- Public holidays
- Other transportation-related issues
If your order experiences an unexpected delay, please contact our customer service team and we will assist you with the available information.
Company Information
BRAND
Delverona
LEGAL COMPANY NAME
Putian City Chengxiang District Baoshenjia Trading Co., Ltd.
OWNER / REPRESENTATIVE
Wei Jiabao
WEBSITE
delverona.com
BUSINESS ADDRESS
Room 2504, Unit 1, Building 17, Xingfu Jiayuan,
No. 1600, Nanyuan West Road, Xialin Street,
Chengxiang District, Putian City, Fujian Province, China
Contact Us
If you have any questions about shipping, please contact our customer service team:
CUSTOMER SUPPORT EMAIL
service@delverona.com
Customer Support Phone
+86 19907152366
SUPPORT HOURS
Monday–Friday, 9:00 AM–6:00 PM
(UTC+8)